How To Fix The iPhone Could Not Be Activated Because The Activation Information Could Not Be Obtained

The first thing you’ll need to do after purchasing an iPhone is activate it. This then enables you to use your gadget with all of its capabilities turned on. You may occasionally encounter iPhone activation issues while activating your smartphone. You are unable to correctly activate and use your device as a result of this.

Fortunately, Apple is aware of these problems and there are solutions available. If the iPhone could not be activated because the activation information could not be obtained, this tutorial should explain what to do.

The iPhone Could Not Be Activated Because The Activation Information Could Not Be Obtained

You will probably want to learn what is causing your iPhone not to successfully activate. This part of the guide describes the possible reasons your iPhone is not activating.

Reason 1. Issues with the SIM Card

One of the reasons you cannot activate your iPhone is that you have a bad SIM card. If there are any issues with your SIM card, it could affect the activation process of your iPhone.

Reason 2. Apple Servers Issue

Your iPhone reaches out to the Apple activation server when you try to unlock your device. If there is an issue with that server, it could prevent your iPhone from being activated.

Reason 3. Activation Lock

It may be that Find My iPhone was enabled when you reset your iPhone. In this case, your iPhone has an activation lock on it which needs to be removed before you can use the phone.

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How to Fix iPhone Activation Error

It is important to learn why iPhone activation errors occur. Now that you know the possible causes of the issue, this part has some fixes that you can apply to get rid of activation issues.

Tip 1. Remove SIM Card and Insert Again

Sometimes, no service is caused by the SIM card loosening or not being installed properly. So you can remove the SIM card and put it back again to see if the signal is back.

Tip 2. Use a WiFi Network Instead

Your iPhone needs to connect to Apple servers for activation. If your cellular network is not strong, you may need to use a WiFi network instead. Once you connect your iPhone to a working and stable wireless network, your iPhone should be able to connect to the Apple servers and get activated.

You can connect to a WiFi network by heading to Settings > Wi-Fi on your iPhone and tapping on a network in the list.

Fix 2. Force Restart iPhone

Hard Reset an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

These phones require you to press both volume keys to force reboot the device.

  1. Press Volume Up and release it.
  2. Press Volume Down and release it.
  3. Hold down the Side key.
  4. Your iPhone will force reboot at which point you can release the Side key.

Hard Reset an iPhone 7 or iPhone 7 Plus:

This model of the iPhone only requires pressing a single volume key to be hard reset.

  1. Press Volume Down and Sleep keys together.
  2. You will see your iPhone reboots. Then, let go of the keys.

Hard Reset an iPhone 6s, iPhone 6s Plus, or iPhone SE (1st generation):

If you have one of the older models of the iPhone, you can hard reset them as follows.

  1. Press the Home and Wake keys.
  2. Release both keys when the phone reboots.

Fix 3. Restore Your iPhone

In some cases, you may need to restore your iPhone to resolve any activation errors. Restoring installs a clean version of the iOS operating system on your phone. You can use the Finder or iTunes app on your computer to do that.

  1. If you are a Mac user, launch the Finder. If you are a Windows user, launch the iTunes app.
  2. Plug-in your iPhone to your computer using a USB cable.
  3. Select your iPhone in either Finder or iTunes and click on the Restore iPhone button.

Your iPhone should activate without issues once it is restored.

Fix 4. Unlock Activation Lock

If you’re facing Activation lock when activating iPhone, you must unlock it first.

The activation is to keep your iPhone protected from thieves and other people who are not supposed to be using your phone. Once you open Find My iPhone, the iCloud lock is also enabled. And if you bought a second-hand iPhone and it comes with this lock, also you need to remove the activation lock before activating.

Unlock Activation Lock by Apple ID and Password

If you knew the Apple ID and password, enter them when the interface showing on the screen. Or if you bought the second-hand iPhone, you can ask the previous user’s for Apple ID and password.

Contact Apple Support to Unlock Activation Lock

Nothing else works, your final option is to head to a local Apple shop and show your payment for the iPhone or AppleCare. They should confirm the ownership and then remove the Activation Lock for you.

There are several methods to fix it when your iPhone could not be activated. Once you figure out the underlying issue and apply a fix, your iPhone can be successfully activated. We hope the guide helps you out.

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